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Have questions? We have answers.

Where do you ship from?

Orders from this site ship directly from The Shabby Store (located in Bethlehem, PA).

What is the processing time?

We do batch processing for hundreds of orders every week. Lead time for all items is 4-8 days.

Can I cancel my order?

Orders placed on can only be cancelled within 24 hours of being placed.

Where do you ship?

Orders placed on can be shipped worldwide. Shipping is based on calculated rates. Please be aware that international orders are subject to extra taxes/duties at the time of delivery. These are extra charges to be aware of when placing an international order.

Can you custom refinish an item in your shop in a color not shown on your color chart?

At this time we only offer custom refinishing using the colors shown on our color chart (shown as an image in each listing).

Can I get an item with a couple different colors shown on your color chart?

We only offer one color for refinishing.

What is distressed vs. non distressed?

We use sandpaper to distress pieces in our shop to give them a "worn/aged" look. We use the same technique on each piece to ensure consistant distressing.

What is your return policy?

We want to make sure you love what you ordered! The Shabby Store® accepts returns within 30 days from confirmed delivery. All return shipping charges are the responsibility of the buyer. We advise to use a shipping method that will provide a tracking number to verify the return.

Items should be returned to the following address with a note inside that includes your name or order number:

The Shabby Store

3815 Spear St.

Bethlehem, PA 18020

We will refund the cost of the item(s), less original shipping charges (if paid) within 72 hours of receiving the returned item.

When will I get a refund for my returned order?

Refunds are issued within 48 hours of receiving your return. We will issue a refund to the card used for the order.

Do you offer exchanges?

The Shabby Store does not offer exchanges. We treat exchanges as a return/reorder.